We’re Hiring a Business Development & Account Management Associate

Constructive is looking for a client service-minded individual to join our team and help us advance our mission to develop strategies and design brand experiences that help make the world a better place.

This is a hybrid role that calls for flexibility—you’ll be working closely with our company founder and project management leads to engage potential new clients and help support existing ones. The common thread is being client-facing—a smart, strong, and positive communicator who sees the mutual benefit in opportunities and inspires confidence that, when working together, those opportunities will be maximized.

By working in new and existing client areas, you’ll gain a really well-rounded understanding of our clients and how we apply our expertise to help them—using this knowledge to help build new and long-term relationships with organizations that value what we offer.

So, if you want to spend your days applying your talent and passion to make a meaningful difference on issues like climate change, education, and social justice—then we think you’ll love working at Constructive. If this sounds exciting to you, then please read more about the position and what we have to offer.

Responsibilities

Business Development Responsibilities 

• Be well-versed in Agency expertise and history to qualify and position for success
• Receive/respond to new business inquiries and schedule/conduct qualifying calls
• Review inbound RFPs and identify opportunities, challenges, and questions to determine fit
• Conduct qualifying calls and take detailed notes using Agency questionnaire
• Manage CRM/new business pipeline and the schedule for new business calls
• Perform market research to position Company proposals and pitch
• Manage the estimating process, working with staff to scope work and identify questions
• Create and proofread proposals using Agency templates
• Prepare team for new business pitches, creating pitch briefs and decks
• Work with the Operations Manager to create and execute new contracts
• Work with Operations Manager to document sales pipeline and revenue forecasts
• Facilitate hand-off of new client relationships to Project Managers
• Conduct post-mortem calls with lost opportunities to sharpen new business process
• Help improve new business process, working closely with Agency owner and staff
• Build “ideal client” lists and contacts; conduct proactive new business opportunity calls/emails

Account Management Responsibilities

• Support lead Account/Project Managers in servicing client accounts 
• Be lead point-of-contact for smaller agency accounts
• Shepherd client requests and ideas through the definition process, bringing in team members across strategy, design, and technology when appropriate
• Help Senior Project Managers develop project plans and schedules
• Communicate with clients about bugs and new features
• Coordinate & conduct project meetings & status calls
• Manage & organize project documentation in project management software (Teamwork)
• Track project progress and proactively communicate on project health to team
• Help review time tracked against projects to help manage scope and increase team utilization
• Compile project summary reports for clients

Skills & Experience

• Minimum 2-years Client Service or Business Development Experience 
• Experience Working In Design/Digital Agency or Nonprofit Communications/Development
• General Sales Skills: Lead Generation, Appointment Setting, Planning, Identifying and Selling to Customer Needs
• Ability to Identify Unmentioned Client Needs
• Exceptional Communication & Writing Skills
• Strong Analysis & Situational Assessment Skills
• Strong Google Suite, Microsoft Office, Mac OS Skills 
• An Independent Self-Starter Who Can Prep a Team
• Deadline-Oriented, Detail-Oriented & Extremely Organized
• Pragmatic with a Super-Positive Demeanor
• Bachelor’s Degree (Minimum) Preferred

Benefits & Perks

• Health Insurance, Dental & Vision
• 401K plan with up to 4% company match
• Annual profit sharing bonus and potential for performance-based bonuses
• 2 weeks paid vacation (+1 additional day per year)
• Paid vacation between Christmas to New Year’s (5 days in 2019)
• 1/2-day Summer Fridays (Approx 16)
• Unlimited Work from Home Days
• 1 week paid personal/sick days
• Monthly employee micro-bonuses
• TransitChek (pay for transit w/ pre-tax $)
• Discounted Company Cell Phone Plan
• $1K annual professional development stipend
• Company lunch every Wednesday
• Company Weekly Happy Hr (every non-summer Friday)
• Company Events (sporting events, bowling, holiday party, etc)
• The satisfaction knowing that your work helps make the world a better place

Interested? Great! Please send an email to [email protected] with the following:

• A resume
• A cover letter telling us a bit about why you feel you’d be a great fit for Constructive and what excites you about joining our team
• Desired salary